Visit During Daylight
Blok Sentral 3, Dataran Sentral, 70200, B-6-1, Jln Dataran Kemuning 3, Senawang, 70450 Seremban, Negeri Sembilan, Malaysia
Written Exchange Preferred
Email lets you gather thoughts without rush. We typically respond within one working day, sometimes sooner. contact@yimbolex.com
Response Window
Messages received Monday through Thursday get answered same-day if they arrive before 2pm. Friday submissions typically receive attention the following Monday, though we sometimes check on weekends.
Preferred Communication Style
Don't overthink the wording. Tell us what you need in plain terms. We've found that short, direct messages work better than formal ones for both parties.
Begin Here If You Prefer Forms
Why Several Different Routes Matter
Not everyone communicates the same way. Some people think better when typing. Others need to hear a voice or see a face before they trust the conversation.
We've worked with participants who can't use traditional phone systems, who need extra time to compose thoughts, or who process information differently than typical web forms assume.
That's why we maintain multiple pathways. Choose whichever one removes friction from your end. We adjust on ours.
After You Reach Out
Initial Acknowledgment
You'll receive confirmation within two hours during business days. Not an automated reply — an actual note from whoever handles inquiries that day, usually Amira or Darren. They'll tell you when to expect a proper response.
Assessment Phase
Someone reviews what you've asked and who's best positioned to answer. Simple questions get handled immediately. Complex ones might need input from program coordinators or accessibility specialists before we respond properly.
Substantive Reply
The actual answer arrives, typically within 24 hours. If we need more time, the acknowledgment message will say so. We prefer accurate responses over fast ones when there's a conflict between the two.
Continuation If Needed
Sometimes one exchange doesn't resolve everything. That's normal. The conversation continues until you have what you need or we've arranged a meeting if that works better for detailed discussions.
When People Are Actually Here
Monday Through Thursday
Office staffed from 9am to 5pm. Programs run between 10am and 4pm most days, so morning inquiries get faster responses. Afternoons work too — just expect slightly longer turnaround.
Friday Operations
Half-day schedule, 9am to 1pm. Admin staff present but program coordinators usually off-site or planning next week's activities. Non-urgent messages get picked up Monday.
Weekend Status
Occasionally someone checks messages Saturday morning if we're expecting something time-sensitive. Otherwise, assume silence until Monday. Emergency contacts for existing participants are handled separately.
Holiday Adjustments
We close for major public holidays and post schedule changes on the homepage a week beforehand. School holiday periods sometimes have modified program hours but admin remains reachable.